08:00-09:00
Registration & Morning Hour
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Customer, Claims & Business Growth
09:10-09:40
Customer Transformation in Practice: How Leading Insurers Are Building More Personalised Digital Experiences
09:40-10:10
From Customer Journeys to Business Outcomes: A Digital Experience Transformation Case Study
10:10-10:40
Claims Transformation in Action: Improving Speed, Cost Efficiency and Customer Trust Through Digitalisation
Kept, not Available
11:10-11:20
Insurance Transformation Demo 1: AI-Powered Customer Engagement in Practice
11:20-11:30
Insurance Transformation Demo 2: Intelligent Claims Automation in Practice
11:30-11:40
Insurance Transformation Demo 3: Intelligent Underwriting in Practice
11:40-12:10
Panel: Beyond the Pilot: Real-World Lessons from Scaling Digital Underwriting, Claims & Fraud
12:10-12:40
Panel: From Payer to Health Partner: How Are Insurers Building Digital Health Ecosystems?
14:05-14:35
Panel: Life Insurance Transformation: What Needs to Change - Products, Distribution, Data or Customer Engagement?
14:35-15:05
From Insurance Products to Customer Solutions: Building New Value Propositions Beyond the Policy
15:05-15:35
Panel: Winning the Next Generation of Customers: Building Digital Trust Across Generations
16:05-16:35
Panel: The Digital Customer Shift: Who Will Own the Insurance Customer of the Future?
16:35-17:05
Panel: Embedded Insurance in Practice: How Can Insurers Build a Scalable Model?
17:05-17:35
Panel: Building Insurance Partnerships That Work: When Should Insurers Build, Buy or Partner?
17:35-18:05
Panel: Customer Transformation Leaders Debate: What Customers Need vs. What Insurers Build - Are We Getting Digital Transformation Right?