- Day 2 | April 14 - N Stage -

N Stage | Customer, Claims & Business Growth

TIME
SESSION
08:00-09:00

Registration & Morning Hour

■

Customer, Claims & Business Growth

09:00-09:10

Chairman's Address

09:10-09:40

Customer Transformation in Practice: How Leading Insurers Are Building More Personalised Digital Experiences

09:40-10:10

From Customer Journeys to Business Outcomes: A Digital Experience Transformation Case Study

10:10-10:40

Claims Transformation in Action: Improving Speed, Cost Efficiency and Customer Trust Through Digitalisation

10:40-11:10

Networking Coffee Break

11:10-11:20

Insurance Transformation Demo 1: AI-Powered Customer Engagement in Practice

11:20-11:30

Insurance Transformation Demo 2: Intelligent Claims Automation in Practice

11:30-11:40

Insurance Transformation Demo 3: Intelligent Underwriting in Practice

11:40-12:10

Panel: What Works and What Doesn’t: Real Experiences Scaling Digital Transformation Across Underwriting, Claims and Fraud Management

12:10-12:40

Panel: From Payer to Health Partner: How Insurers Are Building Digital Health Ecosystems Beyond Claims

12:40-14:00

Networking Luncheon

14:00-14:05

Chairman's Address

14:05-14:35

Climate-Ready Insurance: Using Data and Digital Innovation to Improve Risk Prevention and Resilience

14:35-15:05

From Insurance Products to Customer Solutions: Building New Value Propositions Beyond the Policy

15:05-15:35

Distribution Leaders Panel: Reinventing Insurance Sales Through Digital, Advisory and Partner Channels

15:35-16:05

Networking Coffee Break

16:05-16:35

Panel: Embedded Insurance in Practice: Moving from Pilots to Commercial Adoption

16:35-17:05

Panel: Building Insurance Ecosystems: Real Partnership Models Creating New Growth Opportunities

17:05-17:35

Panel: Winning the Next Generation of Customers: Building Digital Trust Across Generations

17:35-18:05

Panel: Customer Transformation Leaders Debate: Turning Digital Experiences into Measurable Business Value

18:05-18:10

Closing Remark of Day 2